Comments on: Dove Promises – Dark Chocolate, Almond Dark Chocolate, Tiramisu, and Blackberry Caramel http://zomgcandy.com/2009/02/06/dove-promises-dark-chocolate-almond-dark-chocolate-tiramisu-and-blackberry-caramel/ Wed, 22 May 2013 17:14:57 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Arys http://zomgcandy.com/2009/02/06/dove-promises-dark-chocolate-almond-dark-chocolate-tiramisu-and-blackberry-caramel/comment-page-1/#comment-1608 Arys Mon, 16 Feb 2009 20:17:49 +0000 http://zomgcandy.com/2009/02/06/dove-promises-dark-chocolate-almond-dark-chocolate-tiramisu-and-blackberry-caramel/#comment-1608 Personally, I’m no chocolate connosieur but I bought the Blackberry Caramel Promises and am completely addicted.

]]> By: Carrie Geyer http://zomgcandy.com/2009/02/06/dove-promises-dark-chocolate-almond-dark-chocolate-tiramisu-and-blackberry-caramel/comment-page-1/#comment-1602 Carrie Geyer Sat, 14 Feb 2009 10:46:37 +0000 http://zomgcandy.com/2009/02/06/dove-promises-dark-chocolate-almond-dark-chocolate-tiramisu-and-blackberry-caramel/#comment-1602 Hi, I am not surprised that Dove sent you those samples to taste again. The “corporate mission” at Dove is definitely oriented towards the marketplace and making sure that the company does right by their customers.

Their direct sales division, Dove Chocolate Discoveries is what I am most familiar with. I have to say that anytime there is a “problem” at the company, Dove will over compensate to correct the mistake.

For instance, at Christmas they ran out of their Chocolate Covered Pretzel Rods which were paired with Chocolate Covered Graham Crackers as a gift pack. The company sent an extra box of Graham Crackers, a letter of apology and the promise to ship a box of Chocolate Covered Pretzel Rods to
each customer…last week I received my 3 boxes of Dove Pretzels.

A long time ago, most American companies did business this way…these days it is indeed rare and totally unexpected. It’s nice to know that at Dove and Dove Chocolate Discoveries the customer is still King!

Carrie Geyer

]]>